What Skills Do I Offer?

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Experienced in SaaS, PaaS, virtual and traditional Mac and Windows OS. 

Credentials from Washington Statue University and PMI in Project Management. Proficient in Agile, Scrum, ADKAR, and KT Analysis methodologies.

Salesforce Product Owner - responsible for three separate Orgs (two Fintech and one ITSM).

20 years of experience collaborating with customers, defining acceptance criteria, and executing a workflow based on a defined journey map.

Experienced in collaborative documentation of best practices and outcome-driven initiatives and utilizing KPI metrics for measuring the results.

Focused on managing and coordinating technical resources with the principle of trust and empowerment. I foster collaborative relationships with my team and champion outcome-driven results,

Leveraging my expertise in graphic design and marketing, I possess a strong understanding of how to effectively communicate with customers.

Experienced in both classroom and individual settings, I have developed curriculum, delivered seminars, and conducted collegiate-level classes.

I have worked with customers, both domestically and internationally, to identify business requirements and deliver solutions that enhance their efficiency and profitability.

Certified in specialized training to modify homes for adults who want to age in place instead of moving to a new home by making homes more accessible, safer, and more comfortable for aging adults and those with disabilities

Owner since 2019. Licensed and Bonded. Specialized in home renovations and innovative ideas through a variety of solutions.

• Google Cloud Suite/Integration
• MS Office Suite
• Adobe Creative Suite
• PM Workflows: Asana & Monday
• CRM: Salesforce & Hubspot
• ITSM: Zendesk
• VMWare
• Zappier
• Remote Support Specialist
• Scheduling and coordination
• Change Management