Kelly McCann's Showcase
Kelly McCann's Showcase
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Using Both Sides of My Brain

Technology

Technology

Technology

My approach in managing and coordinating technical resources is anchored in the principles of continuous collaboration and improvement by fostering my relationship with customers and championing value based results.


  • Over 25 years of field experience in implementation and integration.
  • 10 years as a trusted Professional Service Advisor.
  • Delivering SaaS solutions for over 9 years.
  • Product Specialist, Technical Trainer, and Product Owner.
  • My strengths are in documentation of  workflows, developing user stories, and problem-solving.
  • I am certified as a Discipline Agile Scrum Master (DASM) through PMI.
  • Champion of CI/CD process control.

Business

Technology

Technology

With a proven track record in budget management, fostering vendor relationships, implementing process controls, and strategic planning, I bring a robust foundation for driving business success. My expertise lies in streamlining business operations to enhance customer satisfaction and achieve sustainable growth through continuous improvement.


  • Managed a team of technicians as the National Service Manager.
  • Worked internationally for over 10 years.
  • Worked in a remote environment for over 15 years.
  • Managed large capital installations throughout North America ($2 million+).
  • Experience in budget planning, work breakdown structures, and support agreements.

Construction

Construction

Construction

I specialize in providing home renovations and innovative ideas through a variety of options. My solutions range from simple to complex, including decks, gazebos, kitchen and bathroom makeovers, showers, room modifications, tile work, and complete ADU construction.

  • Licensed and bonded Contractor in Washington State.
  • I obtained a Certified Aging In Place (CAPS) by the NAHB.
  • Project Manager for Mill /Waikiki Road roundabout for the County of Spokane.
  • General Contractor for two structures.
  • 7 Home remodels
  • Hundreds of small projects
  • Savaria ceiling lift certified.

Creative

Construction

Construction

I have worked with a variety of clients, from startups to large corporations, helping them to grow their online presence and drive more leads and sales.


  • 25 years of print production experience.
  • Graphic Arts instructor at a community college (2 years).
  • Managed onboarding customers' SEM and Website development.
  • Develop “click-funnel” campaigns and drive CTR.
  • Effective in storyboard development.
  • 7 years as a certified G7 master in color management.

Background

Product Owner

As a former Salesforce product owner for a financial institution, I took pride in comprehensively addressing both the present and future value of the services provided to our stakeholders. My primary dedication lies in fostering robust relationships with vendors while monitoring the ongoing enhancement and delivery of our services. My overarching objective was to steer the direction of our product offerings in alignment with our business objectives and drive value for our continued growth.

Implementation Project Manager

With over 25 years of experience in navigating complex technical implementations, my journey has been marked by a track record of delivering solutions based on what defines success. A key component to my success is the art of active listening and comprehension of the desired outcomes. I have used this methodology over the years and have guided teams of specialists towards shared delivery of success.

Private Contractor/Business Owner

Running my own business offers valuable insights into the fundamentals of profitability. Comprehending the ripple effect of how a decision may impact discretionary earnings and overall business success, allows clarity in prioritizing where to invest your time and resources effectively.

Technical Service Manager

My approach to managing and coordinating technical resources is anchored in principles of trust and empowerment. By fostering collaborative relationships with my team and championing best practices, I have consistently delivered outcome-driven results, that deliver value to my customers.

Professional Service Advisor

As a Professional Service Advisor, my primary responsibility was consultation, integration, and training of electronics and software products. I maintained accountability for delivering on-site and remote training sessions to clients across North America. In addition, I undertook additional support responsibilities and detailed analysis, strategic project planning, and streamlined workflow implementation across multiple product lines.

Instructor/Trainer

As a technical trainer and specialist in the graphic arts industry, I have developed a unique ability to communicate with the customer and develop a strong rapport. My method is to break down complex information into more simplified concepts that people can readily understand and to encourage a hands-on "watch and do" methodology.

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